Set the Workflow Source Information Update Method

This procedure helps you select how you want information to be transferred to a workflow.

To select the update method, complete the following steps:

  1. On the Navigation menu, click Administration » Workflow Type Configuration.

  2. On the Workflow Type Configuration form, navigate to the workflow type to which you want to add the field using the VCR buttons or the Search field.

  3. On the General tab, in the Workflow Source Information Update Method section, select one of the following options:

    Manual Update must be chosen for all change request workflows due to processing that occurs on the workflow type.

  4. On the form toolbar, click Save.


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