Troubleshooting: Check if Process Logs Are Stored in Files

If the Cobra process logs are being saved to a file in a folder to which the user running the PM Compass Process Server service has read and write access, this check will pass. Otherwise, this check will fail with the following error: "The Cobra Process Logs are not being saved to a file and will not be linked to the workflow when the process fails."

To check the Cobra process log location:

1. In Cobra, click the Cobra button » Preferences » Application.

2. Click the Data Access tab.

3. In the Process log group box, do the following:

• Select the Write process logs to a text file checkbox.

• In the Location field, enter a path to which the user running the PM Compass Process Server service has read and write access.

TIP: When you install PM Compass, a shared drive is also created. To see the shared drive, navigate to the Files Folder tab in System Settings. You can use the shared folder path to create a sub-folder for the Cobra process logs.

4. Click Apply and then click OK.

5. Stop and restart all Cobra Web Service instances to ensure that changes take effect.

6. In PM Compass, verify the installed components again.

Learn more about...