Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase. Ex."system administration"
And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria. Ex.system + administration
Or:Returns all topics with any combination of words in the search criteria. This is the default. Ex.system administration
Step 9: Offers
Step 9 is available only if the Offers feature is enabled for your organization.
This step allows you to configure the options for creating and approving offers.