Create Ticket Types
Use the Ticket Types submodule to create ticket types.
To use the Ticket Types submodule, you must have access to Settings as defined in the User Access Rights submodule under Settings.
To create a new ticket type:
-
On the main toolbar, click
Settings
.
- If you have more than one company in your system, use the drop-down list above the left pane of the Settings screen to select the company for which you want to create a ticket type.
- In the left pane of the Settings screen, click .
-
On the grid toolbar, click
Create a new type
.
- You can edit the different fields by double-clicking on the corresponding field.
Parent Topic: Procedures